The Service & Support Solution for Liquor Retail
Highest technology security, especially designed for hospitality gives your property unequalled protection.
Consider this. Any manager can instantly see what’s going on, from his nearest POS, at any other terminal throughout your premises.
This is done via security cameras poised at various angles at every station.
What’s more, your manager has the power to take instant action, safeguarding your employees and your property. For instance, he or she can decide to immediately shut down access, to trap a thief.
At the same time, H&L provides you with fast, frequent and effortless cash clearance of tills which dramatically reduces your exposure to theft.
H&L’s “Smart Safe” technology allows you to control the amounts cleared, so you can easily balance whenever you need to.
There’s a lot more besides.
We’ll explain all the options to make your operation really safe.
You’ll see that H&L’s raft of state-of-the-art security solutions add up to real peace of mind.
Phone us on 1800 778 340 or if you prefer, drop us a quick note, (use the form on your right). We’ll respond promptly and arrange to show you more!
If you want to check out the products in the Security solution right now, just click the + sign next to each product:
24/7 Support
The support you need is always available, regardless of time.
And we don't charge overtime rates!
After all, it's your industry. We're dedicated to making it highly successful for you.
That�s why we provide an H&L manned helpdesk, as well as highly experienced technicians, 24/7.
In fact we can be very quickly onsite whenever the need arises.
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Features
Help Desk support available 7 days
After hours technical support available 24 hours a day, 7 days a week
Help Desk support offered free of charge 24/7 for clients with a current software maintenance agreement
All calls monitored, logged and priorities with a unique Case ID number
Testimonials
"We had a few teething issues in the first few months of implementing new systems. It wasn't H&L's fault... but they were there for us, just when we needed them and got us going again, fast. Very impressed."
Advanced Management Training
H&L School provides simple and advanced courses in: Management; Reports; Profitability and much more.
Let us guide you on the right choice, of any of several levels in our National training program. We'll get you up to speed, at your speed. And we'll keep you in front of every technical advance.
Your quest to achieve maximum profitability is supported by H&L, all the way.
In fact, once you have begun to feel comfortable doing basic transactions* (it won't take long!) we're going to help you go even further.
Introducing H&L's advanced management training.
We'll invite you to get even more from your system, by giving you skills that will truly boost your bottom line.
Improve your buying process for a 1-2% profit increase.
Improve your goods received process for a 1-2% profit increase.
These are just to name two. There are many more ways we'll guide you to get the most from your operation, using our very clever solutions. Just let us know when you're ready.
*(Basic transactions, (ie creating stock, purchasing stock, selling stock, balancing cash, and balancing the stocktake)
Features
Advanced Stock Control courses available
Management Reporting courses available
Management training can be customised to suit your needs
Testimonials
"While we could use our new H&L solution straight away, learning more about how to use these systems has really paid off, to the great surprise of our accountant."
Client Care Service
H&L is successful.
But our success hasn't come from being careless.
We have become successful due to our care, diligence and understanding.
We understand this industry and we know that it runs 24 hours a day, seven days a week.
Which is why, for the last 25 years, we have provided a support structure for our clients, that runs 24 hours a day, seven days a week.
You work hard...and as you can see, so do we, with a service to match.
Features
Personalised after sales service
Helping us improve our service through your feedback
Talk to you about your H&L experience
Testimonials
"If there's one thing you can say about H&L, it's that they are always there for you.
At times, when we've had problems like POS issues at 3am, they've been able to help us solve the problems, there and then, usually within minutes."
Darren Holmes
Operations Manager
The Palace, Red Square, Pour 24 & D'Artgnans
South Australia
Remote Dial Up Support
Fast problem solving is usually just one phone call away, thanks to our Remote Dial-Up Support.
This lets our technical experts simply dial in to your site, totally securely, so we can fix the problem or see what you're doing and we'll guide you.
Features
Allows immediate support and diagnosis of issues
Cost saving - 9/10 training and helpdesk calls no longer require a site visit
Secure and private connection for H&L only
Access in one direction only and to H&L Employees only
Unobtrusive, needs no client interaction
Allows ability for remote training on client system
Each site connection is unique
Allows H&L Representatives to transfer and update files if required
Remote software is built and maintained by H&L - no additional fees
Offers remote support access to Server PC and individual POS terminals for easier diagnosis
Testimonials
"I recently had an issue that H&L were able to simply solve by "dialing in" to my system, from their help desk. It took just moments to fix the problem, which was a great relief."
Service Maintenance Agreement
You're in this business to be profitable, so we are totally committed to being instantly responsive, with the service level agreement you need.
Features
Reduced onsite support rate
Free software upgrades
Free Helpdesk Support 24/7
Access to free Training Sessions and training materials for new software releases
Reduced Training Rate
Testimonials
"Our systems are simple so we chose a very inexpensive Service Maintenance Agreement and it works great. We can always move up to a higher level of support as our business grows."
User Training
As you would expect, H&L solutions are simple to use. On the other hand, the more you learn to use their more powerful features, the more profitable you can become. That's why H&L will ensure you get the most from our solutions.
Features
Local state based trainers to manage your training needs
Give you the tools to manage your system
Comprehensive 12 module training program for all new installations
Comprehensive training manuals and support available
Training programs can be customised to suit your needs
Sysnet School group training sessions on specific modules available
Group Training can be customised to suit your needs for multiple venue groups
Testimonials
"We are always discovering excellent new ways to boost profit. H&L keeps showing us how!"
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