The Management Solution for Clubs & Membership
In short, you need every possible opportunity to maximise your profit.
With over 25 years experience in the hospitality industry, H&L have been listening to and understanding the needs of owners just like you.
The result? H&L are expert in providing the opportunities, to build your profit, in ways you may not have even imagined.
And of course by making you more profitable with better Cash Control, easier, more accurate Stocktakes and naturally, through more effective Labour Control.
Consider Gross Operating Profit (GOP), for example. H&L combines solutions that allow you to see GOP in a meaningful and realistic way! The information you need most is presented brilliantly – in a language you can quickly digest and act upon.
At the same time, our easier Management systems give you much more opportunity to be out in your venue, rather than stuck out the back, which allows you to be far more in touch with your business.
It’s these kind of benefits which add up to real command over your profitability. What could be more important?
Phone us on 1800 778 340 or if you prefer, drop us a quick note, (use the form on your right). We’ll respond promptly and arrange to show you more!
If you want to check out the products in the Management solution right now, just click the + sign next to each product:
Accounting Interface
The heart of H&L's management system is in tune with all great accounting packages...
It interfaces directly with MYOB, Great Plains, Greentree and many others to make life even simpler.
Features
Integrated, therefore reduces the need to double key
Timely information available in accounting system
Supports accounts receivable and sales interfaces
Testimonials
"I've found that H&L's systems integrate brilliantly with my accounting package, which makes life easy."
Buying Group Support
One more thing that H&L will really help you with is centralised control of Buying Group pricing.
Specials can be "pushed down" to any or all of your outlets or parts of your outlets; but individual outlets can be allowed rebate control at your discretion.
All outlets can conveniently access the right promotional material to give your whole network a truly unified position on loyalty.
Features
Create products directly from Host support product file
Download promotions directly into the system from a number of supported buying groups
Output of scan data as required for buying group negotiations
Testimonials
"Trying to keep up with specials implementation at our various bars, dining rooms and bottleshops used to be a nightmare. Not so now, thanks to H&L. What a relief!"
Cash Control
Now you have the power to balance any and all tills to individual operators.
Like never before you can simply balance what should be in the drawer.
For absolute peace of mind you can even effortlessly track via surveillance that cash is properly going into the drawers. (learn more about that in our security section).
Reconcile and balance cash by operator, waiter/float and/or Point of Sale.
Features
Compares actual cash in til to system total
Posts variances to the system to track overs and unders
Feeds to Accounting system for daily banking, therefore reducing banking processing time
Testimonials
"We hadn't realized the control we could have, even though multiple staff had been working variously on multiple terminals. Now we can accurately analyse and...turn up discrepancies easily."
Dashboard
Our clever dashboard gives you one sensible location of a brilliant resource, where you can get a quick snapshot of your business on the fly - labour cost, revenue, profitability.
This of course helps you in making important decisions, fast.
We think you'll love it!
Features
A high level snapshot view of your business
Testimonials
"H&L have provided us with a lot of help and we are getting more profitable every month as a result."
Debtor Control
H&L's Debtor Control, allows you to easily receive payments from customer debtors at any POS within your establishment.
Since H&L make it less bothersome for customers wishing to clear their accounts, it helps with cashflow and makes you look good.
Features
Ability to run multiple types of customer accounts eg Room accounts, 30 day debtors
Flexible invoice formats
Ability to reprint back of house
Testimonials
"H&L have helped our cashflow situation dramatically. Talk to them, they'll get you moving in the right direction."
Electronic Audit trail
When errors or issues occur, it's reassuring to know that H&L helps you to uncover the facts in moments, not hours.
Say goodbye to poring through reams of paper.
H&L provides you with an effortless Electronic Audit Trail which lets you search through the day's events instantly and with ease.
Search by operator. Search by table number. Search by account number or by transaction number. Even search by products!
See no-sales...in fact see any information you need, to pinpoint an incident that you want to check.
Even better - this amazing system is combined with cameras located at and around all your POS locations.
This gives you even more control, more security.
For instance if you find a suspect activity using the Electronic Audit Trail, all you have to do is click on that activity to see the camera footage which covers that moment. It's like having eyes in the back of your head.
Features
Multiple search options
Ability to be able to order transactions by a number of criteria eg highest to lowest sales
Ability to reprint invoices
Ability to view camera footage of transactions (when integrated with Mobotix camera)
Testimonials
"Shrinkage was quietly killing our business but H&L's camera system has shed light on how and why, which allowed us to promptly rectify the situation. Thank goodness!"
Email Statement
Keeping money rolling in. That's the name of the game.
H&L makes it happen with your debtors, too.
After all, we're all about trying to reduce your workload and your costs.
That's why H&L's Debtor system can automatically generate a pdf which is emailed directly to your customers.
The end result? Better cashflow.
Features
Testimonials
"I was so happy to find out that our product now supports emailing statements to clients. This is because every month in SA, two staff members take at least ½ a day each to print, fold and send the statements and sometimes it would be a whole day EVERY month.
After updating all the contact details and ensuring that all email addresses for our customers were correct, we then created a very short policy and process document and did a brief training session for our administration staff.
Now, our admin officer checks the statements on screen and then once she is satisfied that they are complete, she presses one button which sends statements to all our clients. That’s it..!! The amount of time saved is immense and because it is emailed the statement goes to the right person/address and does not get “lost in the mail”. We have saved over 3 days in labour alone each month around the country and this doesn’t take into consideration the paper and postage savings.
We have found that because of this process, customers are advising us very regularly of any changes in contact details to ensure that the statement goes to the right person. I would highly recommend this aspect of Sysnet to anyone wanting to save money and utilise their staff more effectively in their month end processes."
Kayleen Admiraal
Group Financial Controller
H&L Australia Pty Ltd
Enterprise Management
Now the power to manage all of your POS at all of your properties is made simple.
With H&L, it's just part of what you can expect.
And in this age of global business, it's just what you need.
Central control lets you quickly and freely change and monitor every aspect of your operations.
Set up price rules, for instance, at one or multiple properties, anywhere in Australia or beyond.
If you're running multiple locations, you'll like the way H&L simplifies your management choices and makes your life easier.
You can choose to centrally manage everything, at every POS throughout your business, or devolve some management.
As an example, do you want to control price structure, stock, products listed, labour, packaging, etc, all from your office?
Or do you want local managers to look after stock and labour, for instance?
It's up to you; and you can change any decision whenever you like.
However you run things, all the data is always centrally available to you, wherever and whenever you
Features
Testimonials
"Our group has locations all over NSW. Each runs slightly differently. At the same time, I get to determine which locations look after what aspects of management. This is important because different local managers have different abilities."
Financial Control
We give you the G.O.P. (Revenue minus Cost of Goods, minus Labour).
This figure gives you the financial control over the "top" of your profit & loss. I
t's so important, because greater control here means your bottom line will soar.
Ask us for a thorough explanation today.
Features
Ability to monitor controllable costs by individual cost centre
Testimonials
"H&L have helped us to see things differently and our profits have been really expanding ever since."
GRiP: Stock Mobile Solution
At H&L, we've learned that for you to become truly profitable, you need to be out on the floor, not stuck in a back office.
We've made it our life's work to give you that power.
So not only can you get all the information you need at any POS, we also offer you our surprising, Stock Mobile solutions.
These amazing handheld devices simplify your life magnificently.
Very soon, you'll be able to use this solution to control time and attendance for staff, with the information instantly updating your system.
How very efficient!
Features
Stocktakes, transfers and ordering by supplier.
Not to mention price checks, (ie) scanning the label.
You can even check if the price that is on the shelf label matches the price in your system.
What's more, you scan any barcode and instantly print more shelf labels.
...As well as add barcodes to existing stock, and scan stock as it's coming off the truck.
Most excitingly you can create instant specials, without further ado!
And we're not stopping there.
Testimonials
“Stock takes are enough to make you go cross-eyed. Yet without them, we could be losing thousands in stock. With H&L’s Stock Mobile Solutions, this otherwise painful process is so much quicker and easier”
Adam Skinner
POS & Inventory Systems Manager
Bavarian Hospitality Group
(Argyle, Lowenbrau, Bavarian Bier Cafes, Cut Bar & Grill, Sake Restaurants)
Invoice Scanning and Import
When you receive an invoice from a wholesaler, just scan the invoice.
ELAP finds and checks all the critical information from that invoice.
Instantly update your system with the supplier's ABN, invoice number, product codes, landed unit cost and quantities.
No more painful data entry. No more mistakes!
Features
No need to double enter data
Increases accuracy
Testimonials
"Accuracy in getting invoice information into your system is vital. We've had a big improvement on stock control, shrinkage and our finances in general since implementing the ELAP system."
Labour Control
Just as H&L will always remind you, your profitability is heavily dependent on three key areas: Stock control, Cash and Labour.
Controlling these aspects is critical to your success.
We give you power over these things particularly, for maximum control over your Gross Operating Profit.
So consider Labour Control.
Labour Control is about ensuring you've got the most efficient staff, on at your highest peak trading times.
Let H&L show you how we've got this down to a fine art.
Features
Ability to schedule staff against forecasted sales
Ability to highlight rostering cost penalties eg excessive overtime, non-award compliance
Easily monitor staff availability
Easily monitor staff time and attendance
Testimonials
"We're impressed by the way H&L have lifted our profitability in this area."
Multi Locational Pricing
Let H&L make pricing at all of your outlets at any of your properties more manageable.
Each location can choose various pricing models, centrally controlled from head office.
Discretionary or non-discretionary pricing at any of your outlets is controlled by you, which means a greater rein on your profits wherever you need it.
Features
Ability to easily set prices for each area of your business
Ability to forward set pricing
Single Price Matrix screen, sets all pricing for the different ways to sell products
Testimonials
"Until H&L we never had a truly structured approach to pricing. H&L helped us to achieve a unified system and it's had a huge impact."
Rebates
Your wholesale suppliers offer great rebates for timely product sales.
Yet how do you keep track of them all? Are you being dudded?
How would you know?
H&L have the answer.
Our solution incorporates a brilliant Rebate tracker.
So easy, this simply tracks rebates as they're set up in your system.
Now you can instantly see how much stock is sold in the relevant period and more importantly, how much the wholesaler should be paying you!
Ensure you get those rebates!
...No other solution comes close.
Features
Flexibility to set rebates on sales quantity or purchase quantity or set period of time
Ability to monitor expected rebate returns by product - reflected in reports
Ability to proactively manage rebates
Testimonials
"I'd often wondered if I was getting all the rebates that the reps were trying to sell me on. Since putting in this H&L solution I reckon I probably did previously miss out on quite a few!"
Remote Management
Stressful driving all over town to check on your various venues' performance is now a thing of the past, thanks to H&L's brilliant Remote Management facility.
Simply, dial-in to any venue to see any aspect of their performance - instantly, right on your Blackberry or other Smartphone.
What a timesaver!
Features
Centrally manage operational aspects as required
Scaleable
Cost effective solution that allows you to control 2-2,000 venues
Leverage of purchasing via tracking of sales across all venues
Testimonials
"I am impressed by the way I can now make logical decisions about any of my outlets without having to visit. H&L certainly make life easier.... I recommend them."
Reporting
A huge suite of reports are available from H&L's unbeatably comprehensive system.
Better still, we'll quickly guide you on choosing the reports that are perfect for your unique circumstances, enabling you to make the most profit-increasing decisions, with ease.
You'll love the much greater feeling of control - it's priceless.
Features
Reports created specifically for the hospitality and liquor industry
Ability to choose from a range of reports to suit your business needs
Export capability to Excel & Word
Testimonials
"Keeping tabs on all the relevant data used to be a hit and miss affair. After engaging H&L we now get all the right reports - and that helps us to make better moves towards a more profitable business. Thanks H&L!"
Sam Bygrave, J&J OBrien
Scan Data
As you know, many of your business activities create useful data that can earn you extra profits.
How much post-mix is being used and at what bars, or what kegs are being consumed fastest etc, etc. You shouldn't have to chase up these figures, yet other companies are willing to pay for the information.
That's why we have developed systems that automatically collate the most valuable information so that it can be readily passed on in a format that suits those interested third parties.
Features
Testimonials
"Sales and volume data is a great little money spinner! However until H&L we were not getting any advantage. Now it's a nice little earner."
Stock Control
Sysnet is stock control. Use the components you need, to give you the right feeling of control over your business. Choose such elements as POS terminals, handheld scanners and lots more for as much power as you'll ever need to become astonishingly profitable.
Features
Specifically designed for the hospitality and liquor industry
Ability to sell any products, in any number of increments at any price point
Flexible product hierarchy for excellent reporting
Multi location/department system to provide individual costs by each centre
Ability to manage recipe ingredients
Flexible tax controls built in
Real time information
Testimonials
"H&L's management systems are modular...We don't need a highly sophisticated solution so we just chose the bits that work for us. And it really works brilliantly!"
Supplier Control
Each time you receive stock, your product data and pricing models are automatically updated.
Of course this saves you a lot of time!
Features
Monitor cost price by supplier
Ability to track contract prices and periods
Invoice details flow through to Accounts Payable systems.
Testimonials
"We used to have to re-key prices each time we changed suppliers. What a pain! After switching to H&L it's all done for us, which is a great relief."
Ticketing
You can now sell and track tickets for in-house events and attractions.
Features
In-house management of ticketing
Ability to verify tickets on entry
Ability to track pass outs and re-entry
Validation makes it impossible to re-use tickets
Testimonials
Content to follow
User Control
Know exactly who is using your POS terminals from the seclusion of your back-office system, at any time.
A full audit-trail is available at your fingertips thanks to easily pre-set user "Profiles".
Monitor any activity and get reports of key information such as Sales; Profit; No-Sales; Inactivity...and much more.
As you can see we give you the power to easily check on the productivity of all your staff, instantly.
In fact you can even track sales of promotional items against profiles, to see who's selling these items...allowing you (or a supplier) to accurately reward their efforts.
Features
Accurately monitor user activity
Flexible user profiles, allows different people to access specific parts of the system
User messaging system to easily communicate between management and staff
Staff Productivity reports available
Testimonials
"We had a feeling some of our staff weren't pulling their weight. With H&L's intelligent system we soon found out who - and we got quite a surprise!"
Sam Bygrave, J&J OBrien
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